Description:

Generative AI tools are transforming how managers and program coordinators design communications, engage teams, and support employee development. This session provides practical guidance on using AI to improve the quality, speed, and personalization of people-related tasks.

Participants will learn how to use AI to generate effective questions (for interviews, surveys, and check-ins), create engaging internal communications, and design personalized development plans. The course emphasizes real-world applications through live demonstrations.

By the end of the workshop, participants will be equipped to use AI as a practical assistant for people management and program delivery, while applying best practices for responsible and effective use.

Duration:

Half Day

Course Code: BDT 611

Learning Objectives:

After completing this course, participants will be able to:

1. Understand how generative AI can support people-focused roles
2. Generate high-quality questions for interviews, surveys, and check-ins
3. Create effective internal communications and engagement content
4. Use AI to support onboarding and team integration activities
5. Design personalized employee development plans using AI assistance
6. Apply structured prompting techniques for consistent, high-quality outputs
7. Recognize risks such as bias, privacy concerns, and over-reliance
8. Identify immediate opportunities to apply AI in their role

No technical background required. Suitable for professionals interested in using AI to accelerate learning and career development.

Course Outline:

Introduction to Generative AI in People-Focused Roles

1. Overview of generative AI and its capabilities
2. How AI supports communication, engagement, and development
3. Key limitations and the importance of human judgment
4. Expanding from HR-specific use to broader managerial applications

Generating High-Quality Questions with AI

1. Types of questions:
   1. Interviews (behavioral, situational)
   2. Surveys (engagement, feedback)
   3. Check-ins (1:1 meetings, performance conversations)
2. Techniques for improving question quality and relevance
3. Live demonstrations:
   1. Creating structured interview guides
   2. Designing effective survey questions
   3. Tailoring questions for different roles or audiences

Creating Engagement and Communication Content

1. Drafting internal communications (announcements, updates)
2. Developing onboarding materials and welcome messages
3. Creating team engagement content (newsletters, recognition messages)
4. Adapting tone and style for different audiences
5. Live examples of refining and improving communication drafts

Designing Personalized Employee Development Programs

1. Using AI to identify skill gaps and development areas
2. Generating personalized learning plans and growth pathways
3. Creating coaching prompts and feedback frameworks
4. Supporting career conversations with AI-generated insights
5. Demonstration: Building a development plan for a sample employee

Effective Prompting for Consistent Results

1. Structuring prompts for clarity and relevance
2. Using context, constraints, and examples
3. Iterating to improve outputs
4. Prompt templates for:
   1. Question generation
   2. Communication drafting
   3. Development planning

Responsible and Ethical Use of AI

1. Avoiding bias in generated content
2. Protecting sensitive employee information
3. Validating outputs before use
4. Establishing responsible usage practices within teams

Training material provided:

Yes (Digital format)