Description:

In this course, students will learn how to support and configure Windows 10 desktops in an organizational environment. Participants will develop skills in installing, customizing, and updating Windows 10 operating systems.

They will also learn how to manage storage, files, and devices, configure network connectivity, and implement security measures to protect both the operating system and data. Additionally, the course covers troubleshooting techniques to resolve issues related to files, applications, operating systems, and hardware.

Duration: 

40 Hours

Course Code: BDT93

Learning Objectives:

After this course, you will be able to:

1. Install and configure Windows 10 operating systems
2. Customize and manage post-installation settings
3. Configure networking and storage solutions
4. Manage applications and devices in Windows 10
5. Implement security, authentication, and data protection
6. Troubleshoot issues related to OS, applications, and hardware
7. Support and maintain Windows 10 environments

 Basic knowledge of computer hardware, operating systems, networking, and Microsoft Windows environment

Basic knowledge of Windows Server, Active Directory, networking, and client management concepts

Course Outline:

Module 1: Installing Windows

1. Windows 10 editions and installation methods
2. Clean install and upgrade scenarios
3. Deployment tools and techniques

Module 2: Post-installation Configuration and Personalization

1. Customizing user interface and settings
2. Managing system configurations
3. Device configuration

Module 3: Updating Windows in Windows 10

1. Windows Update and servicing channels
2. Managing updates and patches
3. Update policies

Module 4: Configuring Networking

1. Network connectivity and IP configuration
2. Wireless and remote access
3. Troubleshooting network issues

Module 5: Configuring Storage

1. Managing disks, partitions, and volumes
2. File systems and storage spaces
3. Data management

Module 6: Managing Apps in Windows 10

1. Installing and configuring applications
2. Managing Microsoft Store apps
3. Application compatibility

Module 7: Configuring Authorization & Authentication

1. User accounts and permissions
2. Authentication methods
3. Access control

Module 8: Configuring Data Access and Usage

1. File sharing and permissions
2. OneDrive and cloud integration
3. Data access policies

Module 9: Configuring Threat Protection and Advanced Security

1. Windows Defender and security features
2. Firewall and encryption
3. Advanced threat protection

Module 10: Supporting the Windows 10 Environment

1. System monitoring and maintenance
2. Performance optimization
3. Backup and recovery

Module 11: Troubleshooting Files & Applications

1. Diagnosing application issues
2. File system troubleshooting
3. Recovery options

Module 12: Troubleshooting the OS

1. Startup and boot issues
2. System recovery tools
3. OS-level troubleshooting

Module 13: Troubleshooting Hardware and Drivers

1. Device management
2. Driver installation and updates
3. Resolving hardware issues